Monday, September 25, 2023 10:44:46 PM  

Customer Support

Email Contacts:
Tech Support || Web Site || Accounting

Basic trouble shooting 101

Power Cycling



What is “power Cycling?”

Short answer: turning it off and on again.


Long Answer: Electronic devices such as your router or radio are sensitive and often build up errors that cause a break down
in throughput when you turn the power off (for at least 15 seconds) you let all the static die down and the device to reset it self
back to a working order.  


How to power cycle your equipment.


Step 1 – Turn off your computer



Step 2 - Locate the Radio’s POE (Power over Ethernet)

This box supplies power to your radio (The box on the out side of your house) and is the first step in correction errors in the connection.


Click here for pictures of the equipment!



Step 3 - Locate the router's power supply

If you have a router (Click here to see a list) Leave it off for at least 15 seconds.
it should be a black round plug that looks different than the others.





Step 4 - Turn on your Computer


If problem persist please call

When calling after hours, please leave us a detailed message
and we'll be happy to get back to you during office hours.

For technical support, you can also contact us by telephone:
Toll-free: 1-888-317-7624
Monday through Friday,
8 AM to 5 PM

Fax: 509-826-9497

Update Your Virus Data Files!!
See Free Tools and Services TrendMicro:

Caution: If the virus scan finds infected files that it cannot clean, do not delete them, contact technical support for your PC.
FREE online virus scan
Always up to date. Nothing to install.
Detects viruses and cleans your PC.